Help & Support
How can we help you today?
Frequently Asked Questions
- Go to the booking page
- Enter pickup and delivery addresses
- Select vehicle type and delivery speed
- Choose schedule and payment method
- Confirm and receive your tracking code
- Go to the tracking page
- Enter your tracking code (ECM-XXXXXXXX-XXXXX)
- View real-time status and rider location
- Instant: Pick up within 15 minutes (Taguig/Makati only)
- Same-day: Delivered within the day
- Standard: 2-3 working days
- Cash on Delivery (COD): Pay when delivered
- GCash: Upload payment proof
- Pay Later: For business accounts only
- Up to 93% lower carbon emissions vs traditional delivery
- Electric bikes and e-cars for all deliveries
- Plastic-free packaging options
- Free cancellation before pickup
- Cancel via tracking page or contact support
- Cannot cancel after rider picks up package
Metro Manila and nearby areas including:
- Makati
- Taguig
- Pasig
- Manila
- Quezon City
- Mandaluyong
- Antipolo
- Marikina
- Parañaque
- Pasay
- Las Piñas
- Muntinlupa
Send a Message
We typically respond within 24 hours