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Privacy Policy

Last updated: January 2025

1. Introduction

Ecomove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eco-friendly delivery services and website.

2. Information We Collect

Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number)
  • Delivery addresses (pickup and drop-off locations)
  • Payment information
  • Account credentials
  • Communication preferences

Automatically Collected Information

When you use our services, we may automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data and browsing history on our platform
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfill delivery orders
  • Communicate with you about your deliveries
  • Provide customer support
  • Send promotional offers and updates (with your consent)
  • Improve our services and user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Delivery Riders: To complete your delivery orders
  • Service Providers: Third parties who assist in our operations (payment processors, SMS providers)
  • Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure servers and databases
  • Regular security assessments
  • Access controls and authentication

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Withdraw consent where applicable

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: